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General Information :) TOP
How long until I should expect my order in the mail? TOP Here at Dragonfly Magik we strive to have our items packed and shipped out within 48hrs of cleared payment *with the exception of custom orders* which are generally made and out to you within 2weeks. (48hr post applies to regular post satchels only). All other orders are generally posted Fridays unless I am required to go into town prior to then :) Do my DM nappies require any special care? TOP Washing your nappies is easy as 1-2-3! Can I put my DM's in the dryer? TOP We do not recommend placing any PUL products through a dryer or a hot wash. PUL despite it's wonderful home in the world of modern cloth nappies is quite delicate with high temperatures and this should be taken into consideration when washing/drying any PUL products. We do not want to see your nappies ending up useless! Can I hot wash my DM's? TOP Please see entry "Can I put my DM's in the dryer" :) Do you offer Lay-by? TOP Yes we do accept lay-by here at Dragonfly Magik :) How can I pay for my order? TOP Payment options at this stage are via either Paypal or Direct Deposit, with the later being our preferred method ;) What should I expect my postal costs to be? TOP * 1 - 2 nappies = $8.40 express post will be calculated at checkout, however if you would prefer regular post please just drop us a line and we will make the change for you. * 7+ nappies = $19.10 express post. Please let us know if you would like to use an alternative method. Dragonfly Magik does not charge any packing fees nor fuel surcharges and for this reason our main postal day is every Friday. We are now living in Country Victoria so as you can imagine, it's a rather long hike to the Post Office. However, we do go into town every now and then so your package *may* be posted prior to a Friday normal postal run :)
Do you have specific postal days? TOP What happens if my parcel goes missing? TOP We do understand there is occasionally the odd Australia Post mix up, loss or damage of items. This has only once happened to us, but if you`d like to be reassured your items will reach you in the condition we sent them please opt for express or registered post. Are my DM's made in Australia? TOP They most certainly are! All Dragonfly Magik Nappies are designed and made in Australia by me :) Can I use my DM's prior to my baby being 5kg? TOP Yes of course you can! No harm in trying! Dragonfly Magik OSFM were officially tested on babies 5kg+ with outstanding results. I have since received many emails informing me DM's fit from birth! It would all depend on the size and shape of your precious little blessing. |
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